We're Here For You

Have a question about your order, our products, or need help choosing the right filter? We'd love to help. Most questions are answered within 4 hours.

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Thank you for reaching out. We'll get back to you within 4 hours on business days.

Send Us a Message

Fill in the form below and we'll get back to you as soon as possible.

We never share your information. See our Privacy Policy.

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Email Us

hello@cleansii.com
We reply within 4 hours on business days.

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Business Hours

Monday - Friday: 9:00 AM - 7:00 PM
Weekend: Closed (emails answered Monday)

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Shipping & Returns

Free shipping on all orders. 5-10 business days delivery. 30-day money-back guarantee, no questions, no hassle.

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Installation Support

Installs in 3 minutes without tools. No plumber needed, no landlord permission required.

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Payment or Order Issue?

Please contact us before filing a dispute with your bank. We resolve most issues within 24 hours. A bank dispute can take 30-90 days, while we can often help you the same day. All payments are securely processed through Shopify Payments (PCI-DSS Level 1).

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Our Address

Cleansii
Lawick van Pabststraat 62
6814 HK Arnhem
The Netherlands

Average response time: under 4 hours

Common Questions

Quick answers to the questions we hear most often.

How long does shipping take?

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We ship all orders within 24 hours. Delivery takes 5-10 business days. Free shipping on every order, always.

Does it fit my shower?

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Cleansii fits 99% of all standard shower connections (G1/2" universal thread). No tools needed, no plumber, no landlord permission. Installs in under 3 minutes.

What if it doesn't work for me?

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We offer a 30-day money-back guarantee on all showerheads. If you don't notice a difference, send it back. No questions asked, full refund, no hassle. Return shipping is your responsibility for standard returns. We cover return shipping for damaged or defective products. Used replacement filter cartridges cannot be returned for hygiene reasons.

How often do I replace the filter?

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Every 3 months for best results, depending on your water quality. Simply order a replacement filter on our site when you're ready. No subscription, no auto-renewal.

Is there a subscription?

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No. Cleansii has no subscriptions. When you need a new filter, you simply order one on our site whenever you're ready. No auto-renewals, no surprise charges. Ever.

How do I track my order?

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You'll receive a tracking link via email as soon as your order ships. You can also reply to that email or contact us here if you have any questions about your delivery.

I have a payment or billing issue

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Please contact us at hello@cleansii.com before filing a dispute with your bank. We respond within 24 hours and resolve most payment issues the same day. A bank dispute can take 30-90 days. We process all payments securely through Shopify Payments and issue refunds within 5-7 business days.

Are my payment details safe?

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Yes. All payments are processed through Shopify Payments, powered by Stripe, which is PCI-DSS Level 1 certified. This is the highest level of payment security. We never store, access or see your full credit card details.
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